PRIVACY POLICY

Last updated: November 2025

Roar Cosmetics Limited (‘Roar’, ‘we’, ‘us’, or ‘our’) is committed to respecting your privacy. This Privacy Policy explains what personal information we collect, how we use it, and your rights under UK law.

We keep things simple. We only collect the information we need to process your order, run our business, and—if you choose—send you updates about Roar products.

1. Who We Are

Roar Cosmetics Limited
Website: www.itsroar.com
Email: roar@itsroar.com
Registered in England & Wales.

Roar Cosmetics Limited is the data controller, responsible for deciding how your personal data is used.

2. Information We Collect

We only collect the information necessary for checkout, delivery, customer support, and (if you opt in) marketing.

Information you provide

  • Name

  • Email address

  • Billing and shipping address

  • Phone number (if provided)

  • Payment information (processed securely by third parties – we never see full card details)

  • Order details and purchase history

Information collected automatically

  • Basic device and analytics data (IP address, browser type, pages viewed)
    This helps us keep the website running smoothly.

Marketing

We only send marketing emails if:

  • you subscribe to our mailing list, or

  • you opt in during checkout.

You can unsubscribe at any time.

3. How We Use Your Information

We use your information only for the following purposes:

To process your orders

  • Taking payment

  • Sending confirmation emails

  • Delivering your products

  • Handling returns, refunds, or customer service enquiries

To run and improve our website

  • Analytics to understand what works and what doesn’t

  • Keeping the site secure

To send marketing (only if you opt in)

  • Launches, promotions, product updates

  • You can unsubscribe at any time by clicking the link in the email

We do not sell, rent, or trade your personal data.

4. Sharing Your Information

We only share data with trusted service providers needed to run our business:

  • Payment processors (e.g., Stripe, PayPal)

  • Website host (Squarespace)

  • Email marketing platform (e.g., Mailchimp/Klaviyo)

  • Delivery companies (e.g., Royal Mail)

These companies only receive the information necessary to perform their services and are required to keep it secure.

We do not sell your data to anyone.

5. Legal Basis for Processing

Under UK GDPR, we rely on the following:

  • Contract – to process orders and deliver products

  • Consent – for marketing emails

  • Legitimate interests – for website analytics and business operations

  • Legal obligation – keeping records for tax purposes

6. Cookies

Roar.co.uk uses cookies to:

  • run the shopping basket

  • remember your preferences

  • improve performance

  • provide anonymous analytics

You can manage or disable cookies through your browser settings.
See our Cookie Policy for more details.

7. How Long We Keep Your Data

We only keep your information for as long as needed:

  • Order information: 6 years (UK tax requirement)

  • Marketing subscriptions: until you unsubscribe

  • Analytics: typically 26–38 months

8. Your Rights

Under UK GDPR you have the right to:

  • Access the data we have about you

  • Correct inaccurate information

  • Request deletion (‘right to be forgotten’)

  • Object to marketing

  • Withdraw consent at any time

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise these rights, contact us at:
[your email]

9. Children

We do not sell products to children or intentionally collect data from anyone under 16.

10. Changes to This Policy

We may update this policy from time to time. If we make significant changes, we will update this page with a new date.

11. Contact Us

If you have any questions about this Privacy Policy or your data, you can contact us at:

Roar Cosmetics Limited
Email: roar@itsroar.com
Website: www.itsroar.com